Job Description
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[2025 H2 + 2026 H1 Term-time Internship] Data Analytics Intern
Posting Start Date:  02/07/2025
Job Category:  Internship
Job Family:  Data Analysis & Data Management

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What will you be working on

The Service & Learning Excellence Department (SLD) is committed to driving service excellence in CPF Board; enhancing its productivity and service innovation. SLD plays an instrumental role in designing effective service strategies & initiatives (includes people, systems, technology, processes initiatives), strengthening the knowledge and service capability of the service work force, with the purpose of enhancing CPFB’s overall customer experience and internal service culture in an Easy, Effective, Empathetic and Empowering manner.

You will be joining the Service Strategy, Analytics & Resource Management team team who drives data-driven and AI-enabled service excellence through actionable insights and a strong data ecosystem. 

In this role, you will:

  • Leverage data analytics to conduct in-depth analyses of customer demand patterns, sentiments and behaviours to drive business decisions.
  • Learn to develop suitable frameworks for data projects.
  • Learn to develop suitable recommendations on identified issues.
  • Get an opportunity to work closely with stakeholders to introduce initiatives that would support the transformation of service delivery.
  • Apply GenAI techniques to analyse ground sensing feedback and suggestion, identify service gaps and emerging needs and derive insights or opportunities on improving customer experiences.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team. 

We are looking for candidates who are highly motivated, driven to achieve success and have the passion to serve the CPF members to join us in this exciting career!

Applicants should also:

  • Currently be pursuing a Diploma/Degree in Data Analytics, Computer Science, or a related field.
  • A strong interest in data and a desire to gain experience in data and project management processes.
  • Willingness to adapt and learn in a fast-paced environment.
  • Proactive and self-motivated with a desire to take on new challenges.
  • Excellent verbal and written communication
  • Ability to switch modes between working independently and collaborating as a team.
  • Experience with Python or SQL will be an added advantage.

Position is on a full-time internship basis from Aug 2025 to May 2026.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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