Job Description
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[2025 H2 Term-time Internship] Business Analyst Intern
Posting Start Date:  13/05/2025
Job Category:  Internship
Job Family:  Customer Service

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What will you be working on

The Nominations & Accounts Closure Department (NAC) helps members have peace of mind that, upon demise, their CPF monies will quickly be distributed to their nominees. As a Business Analyst Intern, you will have the opportunity to work closely with our Withdrawal Team which is responsible for the disbursement of CPF monies to foreigners and beneficiaries of CPF members who passed away. You will utilise both qualitative and quantitative data to analyse and improve our team’s business processes to drive efficiency and enhance overall productivity. Additionally, you will play a key role in developing PowerBI dashboards, enabling data-driven decision making across NAC.

In this role, you will: 

  • Lead the development and implementation of PowerBI dashboards
    • Design and build interactive dashboards to visualise departmental-level data.
  • Engage key stakeholders to gather insights/feedback 
    • Interview stakeholders, analyse existing horizontal business processes, and understand the strengths and inefficiencies of current processes. 
  • Conduct market research about industry trends, the latest technological trends and strategies to support re-engineered processes across different business functions. 
  • Redesign horizontal business processes to eliminate redundancies, streamline workflows, and enhance overall efficiency.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

  • Currently pursuing a Bachelors or Masters degree in Business Administration, Information Technology or a related field.  
  • A strong interest in improving operational efficiency and a desire to gain experience in modernising systems/ business processes. 
  • Excellent verbal and written communication skills. 
  • Strong attention to detail and the ability to maintain accurate records (process mapping). 
  • Collaborative mindset and the ability to work effectively within a team. 
  • Knowledge of Lean Six Sigma, Design Thinking and other process improvement frameworks is preferred. 
  • Proficiency in PowerBI

Position is on a full-time internship basis from Aug - Dec 2025.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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