Job Description
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[2025 H2 Term-time Internship] Business Process Automation Intern
Posting Start Date:  07/05/2025
Job Category:  Internship
Job Family:  Data Analysis & Data Management

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What will you be working on

The Customer Contact Centre (CCC) is a critical part of the Customer Relations Group, consisting of three key teams: Customer Correspondence Unit, Call Centre, and Performance and Operations Support Unit. The working atmosphere at CCC is friendly and collaborative, and staff are encouraged to ask questions, suggest new ideas and share opinions.

In this role, you will: 

  • Collaborate with the team to plan and design automated processes using different tools such as Excel, VBA, Python, and UiPath. 
  • Write and code automation scripts and programs to streamline administrative processes. 
  • Address challenges that may arise during the planning, implementation, and maintenance of automated systems.
  • Ensure that the automated processes are functioning correctly and efficiently through testing and validation procedures. 
  • Maintain accurate and up-to-date data and documentation related to automated processes. 
  • Stay informed about the latest automation trends and practices to improve processes and systems.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team. 

  • Currently pursuing a Diploma/Degree in Information Technology, Computer Science, or a related technical field or a related field. 
  • A strong interest in technology and a desire to gain experience in tech automation process.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and the ability to maintain accurate records.
  • Collaborative mindset and the ability to work effectively within a team.
  • Willingness to adapt and learn in a fast-paced environment.
  • Proactive and self-motivated with a desire to take on new challenges.

Position is on a full-time internship basis from Aug - Dec 2025.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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