Job Description
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[2025 Summer + H2 Term-time Internship] GenAI Product Development Intern
Posting Start Date:  08/04/2025
Job Category:  Internship
Job Family:  Data Analysis & Data Management

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What will you be working on

The Customer Contact Centre (CCC) is a critical part of the Customer Relations Group, consisting of three key teams: Customer Correspondence Unit, Call Centre, and Performance and Operations Support Unit. The working atmosphere at CCC is friendly and collaborative, and staff are encouraged to ask questions, suggest new ideas and share opinions.

In this role, you will: 

  • Developing and/or enhancing Generative AI and/or NLP routines to improve service delivery and operations.
  • Utilizing conversational tools like Google Dialogflow, open-source codes, etc., to create a user-friendly interface for the routine and extract valuable prompts from users to enhance the final output.
  • Testing and refining the routine to ensure accuracy and effectiveness.
  • Ensuring the routine meets users’ needs and requirements.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team. 

  • Available full-time (5 days/week).
  • Currently pursuing a Diploma/Degree in Information Technology, Computer Science, AI/Machine Learning, or a related technical field.
  • Strong interest in technology and a desire to gain experience in AI, LLM, ML, tech automation process, and data analytics.
  • Proficiency in GPT 3.5 and 4, Llama, Next.js, FastAPI, MySQL, HTML5, CSS3, and JavaScript. Experience in deploying products/systems to Amazon Web Services (AWS) and Microsoft Azure.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and the ability to maintain accurate records.
  • Collaborative mindset and the ability to work effectively within a team.
  • Willingness to adapt and learn in a fast-paced environment.
  • Proactive and self-motivated with a desire to take on new challenges.

Position is on a full-time internship basis from May - Dec 2025.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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