Job Description
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[2025 Winter + 2026 H1 Term-time Internship] Data Analytics Intern
Posting Start Date:  23/10/2025
Job Category:  Internship
Job Family:  Data Analysis & Data Management

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What will you be working on

The Service Centre Department (SCD) is a critical part of the Customer Relations Group, consisting of two key teams: Service Centre and Performance and Operations Support Unit. We are committed to delivering easy, effective and empathetic (3E) one-stop service to customers through face-to-face and phone, being customer-obsessed and take pride in leading meaningful conversations with customers and their future. The working atmosphere at SCD is friendly and collaborative, where staff are encouraged to ask questions, suggest new ideas and share opinions.

In this role, you will:

  • Leverage data analytics to conduct in-depth analyses of customer demand patterns and behaviour to drive business decisions.
  • Analyse service centre workforce patterns, identifying opportunities to enhance operational resilience.
  • Transform audio-visual data into actionable insights for service improvement.
  • Work closely with stakeholders to introduce initiatives that would support the transformation of service delivery at service centres.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

  • Currently pursuing a Diploma or Degree in Data Analytics, Computer Science, or a related field.
  • Has a strong interest in data and a desire to gain experience in data and project management processes.
  • Understands data analytics concepts and is eager to learn more.
  • Communicates clearly, both in speaking and writing.
  • Approaches problems with a flexible mindset and adjusts when project needs change.
  • Proactive and self-motivated with a desire to take on new challenges.
  • Works well independently and with others, takes initiative without needing constant supervision.

Position is on a full-time internship basis from November/December 2025 to May 2026.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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