Job Description
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[2026 H1 Term-time + Summer Internship] GenAI and Customer Engagement Intern
Posting Start Date:  29/08/2025
Job Category:  Internship
Job Family:  Infocomm Technology & Smart Systems

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

Under the Corporate Digital Applications Department (CDD), the Corporate Application team plays a vital role in developing, maintaining and operating the CPF Customer Engagement Platform. This platform enables CPF staff to handle requests and enquiries from various engagement channels, including email, portal, voice calls and text messaging, to serve the public effectively. The platform also features a public-facing portal where citizens can access information about CPF schemes through published FAQs and track their submitted enquiries.

In this role, you will:  

  • Apply your theoretical knowledge from academia, particularly in software development and problem-solving, to real-world projects. You will participate in all aspects of the development methodology, from planning and code development to testing support and implementation (where possible within the internship period).
  • Collaborate closely with diverse stakeholders, including business users and IT professionals, to gain practical insights into managing complex projects.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

  • Currently pursuing a Degree in Information Systems, Computer Science, Computer Engineering or a related field.
  • Development experience in Cloud Solutions, GenAI, or AWS services (knowledge of Java, Python, large language models or Salesforce Service Cloud is advantageous).
  • Understanding of DevOps processes.
  • Strong interest in technology and enthusiasm for gaining hands-on experience.
  • Adaptability and willingness to learn in a fast-paced environment.
  • Collaborative mindset with effective team working abilities.
  • Communicates clearly, both in speaking and writing. 
  • Works well independently and with others, takes initiative without needing constant supervision.

Position is on a full-time internship basis from January 2026 to August 2026.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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