Job Description
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[2026 H1 Term-time Internship] Cloud Solutions Intern (Contact Centre as a Service)
Posting Start Date:  18/08/2025
Job Category:  Internship
Job Family:  Infocomm Technology & Smart Systems

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What will you be working on

You will join the Corporate Digital Applications Department (CDD), which manages CPF Board's digital systems for member engagement and corporate applications. The department ensures these systems meet external members' needs and internal corporate requirements whilst adhering to the Board's and Government IM guidelines. Through this work, CDD enhances CPF members' experience and enables CPFB staff to effectively deliver new projects, implement schemes and conduct daily operations that help Singaporeans save through CPF.

In this role, you will:

  • Maintain and enhance our AWS-based contact centre system through daily operations, configuration management and performance monitoring, ensuring reliable service delivery for officers and the public.
  • Develop technical solutions and system improvements using AWS Contact Centre tools and API integrations, while maintaining thorough documentation.
  • Work with stakeholders to gather requirements, understand operational needs and enhance user experience through participation in operational meetings and close collaboration with team members.
  • Support quality assurance testing, deployment activities and system health checks to maintain and optimise our contact centre infrastructure.
  • Develop professionally in a supportive environment while working on meaningful projects that directly impact public service delivery, with regular opportunities for knowledge sharing.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

  • Currently enrolled in a Bachelor's programme in Information Systems, Computer Science, Computer Engineering or related field.
  • Strong foundation in cloud computing with hands-on AWS experience, particularly in contact centre solutions.
  • Programming skills in Python and/or C# .NET, with API integration experience.
  • Strong analytical and problem-solving abilities, with a systematic approach to technical troubleshooting.
  • Excellent communication skills and ability to explain technical concepts to diverse audiences, working well both independently and in teams.

Position is on a full-time internship basis from January to June 2026.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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