Job Description
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[2026 H1 Term-time Internship] Healthcare Insurance Operations & Automation Intern
Posting Start Date:  14/09/2025
Job Category:  Internship
Job Family:  Infocomm Technology & Smart Systems

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

Healthcare Insurance Department (HID) plays a vital role in ensuring Singaporeans have access to affordable healthcare. We administer key national healthcare schemes such as MediShield Life, CareShield Life and ElderShield, including Integrated Shield Plans and Supplements; with the aim of smoothly delivering healthcare benefits and services to stakeholders. This internship provides hands-on experience in operations and process automation within the government sector. You will develop practical skills in workflow optimisation and business analysis while working on real-world initiatives. Through stakeholder collaboration, you will gain valuable experience in operations management and learn how to enhance service delivery through process improvements. In this role, you will: 

  • Gain hands-on experience with Robotic Process Automation (RPA) tools like UiPath, developing practical skills in process automation.
  • Understand key healthcare schemes and develop engaging, comprehensive and structured learning modules for the department.
  • Support system testing to ensure successful implementation of projects and process reviews.
  • Contribute and collaborate with stakeholders for the day-to-day management of healthcare schemes.
  •  Work effectively across diverse teams to consolidate inputs and deliver results efficiently in a fast-paced environment.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

  • Currently pursuing a Diploma or Degree in Business Administration, Data Analytics, Information Technology or a related field. A Degree in technology is not required but can be helpful.
  • Interested in improving operational efficiency and eager to learn about process improvements through innovative solutions.
  • Some has experience in Robotic Process Automation (RPA) tools such as UiPath.
  • Basic understanding of workflow automation and system testing will be a plus.
  • Communicates clearly, both in speaking and writing.
  • Pays attention to details and approaches tasks with an analytical mindset.
  • Works well independently and with others, takes initiative without needing constant supervision.

Position is on a full-time internship basis from January 2026 – May 2026.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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