Job Description
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[2026 H1 Term-time Internship] Healthcare Insurance Operations Intern
Posting Start Date:  31/08/2025
Job Category:  Internship
Job Family:  Infocomm Technology & Smart Systems

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What will you be working on

Healthcare Insurance Department (HID) plays a vital role in ensuring Singaporeans have access to affordable healthcare. We administer key national healthcare schemes such as MediShield Life, CareShield Life and ElderShield, including Integrated Shield Plans and Supplements; with the aim of smoothly delivering healthcare benefits and services to stakeholders.

This internship provides hands-on experience in operations and process automation within the government sector. You will develop practical skills in workflow optimisation, records management, and business analysis while working on real-world initiatives. Through stakeholder collaboration, you will gain valuable experience in operations management and learn how to enhance service delivery through process improvements.

In this role, you will:

  • Take charge of automation initiatives to streamline operational workflows and enhance efficiency.
  • Coordinate records management and administrative operations to ensure systematic documentation and efficient data organisation.
  • Review and analyse existing scheme procedures and protocols, to identify opportunities for process optimisation to elevate customer experience.
  • Contribute and collaborate with stakeholders for the day-to-day management of healthcare schemes.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

  • Currently pursuing a Diploma or Degree in Business Administration, Analytics, Computing, or a related field. A Degree in technology is not required but can be helpful.
  • Experience with automation and data analytics/visualisation tools such as Python, UiPath, Power BI, and Microsoft Excel is preferred.
  • Keen interest in digital transformation and operational efficiency.
  • Demonstrates analytical mindset with ability to solve problems creatively and systematically.
  • Shows strong process improvement mindset and attention to detail.
  • Communicates clearly, both in speaking and writing.
  • Good organisational and time management skills.
  • Works well independently and with others, takes initiative without needing constant supervision.

Position is on a full-time internship basis from January 2026 to May 2026.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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