Job Description
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[2026 H2 Term-time Internship] Insurance Claims Processing Intern
Posting Start Date:  24/02/2026
Job Category:  Internship
Job Family:  Data Analysis & Data Management

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

Our claims section plays a pivotal role in providing basic financial protection to CPF members via the life insurance schemes - Dependants' Protection Scheme (DPS) and Home Protection Scheme (HPS). As DPS & HPS Claims Intern, you will have the opportunity to work closely with this dynamic team and contribute to efforts in helping CPF members to protect against the loss of their flats and to have peace of mind.

In this role, you will:

  • Process insurance claims according to established procedures, ensure accuracy and compliance with policy terms. This includes determining adequacy of claim documentation, verifying coverage details, and settling payout with mortgagees whilst maintaining service standards.
  • Compile statistical data related to claims processing and other key performance indicators. This includes preparing regular reports and explaining variances to management.
  • Draft professional responses to enquiries from CPF members and other stakeholders. This includes explaining policy coverage, claim decisions, and providing clear guidance on submission requirements.
  • Leverage advanced technologies, including generative AI and machine learning, to enhance DPS & HPS claim workflows and improve decision-making.

 

What we are looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

  • Currently pursuing an ITE Certificate or Diploma in Business Administration, Insurance, Data Analytics, or a related field.
  • Excellent verbal and written communication skills.
  • Attention to detail and the ability to maintain accurate records.
  • Collaborative mindset and the ability to work effectively within a team.
  • Willingness to adapt and learn in a fast-paced environment.
  • Proactive and self-motivated with a desire to take on new challenges.
  • Works well independently and with others, takes initiative without needing constant supervision.

Position is on a full-time internship basis from August 2026 to December 2026.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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