Job Description
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[2026 Summer + H2 Term-time Internship] Customer Service Associate Intern
Posting Start Date:  04/02/2026
Job Category:  Internship
Job Family:  Customer Service

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

The Customer Contact Centre (CCC) is a critical part of the Customer Relations Group, consisting of three key teams: Customer Correspondence Unit, Call Centre, and Performance and Operations Support Unit. The working atmosphere at CCC is friendly and collaborative, and staff are encouraged to ask questions, suggest new ideas and share opinions.

As a Customer Service Intern, your responsibilities will include:

  • Managing and delivering personalised service to address CPF members' enquiries related to CPF schemes and services through various channels, including but not limited to calls (including video calls), counters, emails, and text messaging contact centres and service centres.
  • Creating good customer experience through effective service delivery, easy-to-use platforms and with an empathetic mindset.

During your internship with CPF Board, you can expect:

  • Hands-On Experience: Gain valuable hands-on experience in customer service across diverse service channels.
  • Mentorship: Receive guidance and mentorship from experienced professionals who are passionate about your development.
  • Exposure: Understand the intricacies of customer service in a government agency and its impact on public welfare.
  • Networking: Connect with professionals in the customer service field and build your network within the public service sector.

What are we looking for

We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.

  • Currently pursuing a Diploma in Customer Experience Management, Hotel & Hospitality Management, Tourism Management, or any related field.
  • Versatile in handling enquiries via multi-channels, including but not limited to calls (including video calls), counters, emails and text messaging.
  • Pleasant disposition and positive attitude.
  • Dynamic individual with service aptitude and willingness to go the extra mile.
  • Strong interpersonal and communication skills, including active listening and clear articulation.
  • Ability to solve problems, alleviate conflicts, and escalate tactfully.
  • A quick learner who can think on their feet and resolve any issues with a customer-first business mentality.
  • Works well independently and with others, takes initiative without needing constant supervision.

Position is on a full-time internship basis from April 2026 to September 2026.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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