What you will be working on
The Agency Schemes Governance & Planning Department (AGP) provides strategic oversight and drives agency transformation efforts, empowering the Agency Schemes Group (ASG) to sustainably and efficiently implement national schemes for the Government towards holistic and effective Whole-of-Government outcomes.
In this role, you will support the implementation of GovBenefits 2.0, our next-generation citizen-facing digital service, while exploring how Generative AI and automation can improve citizen experience and internal work processes. You will work alongside product owners and business users on real digital transformation initiatives, gaining exposure to product development, user experience, data analysis, and emerging AI technologies.
- Supporting GovBenefits 2.0 Website Revamp Implementation
- Support requirements gathering, documentation, and implementation of new portal features.
- Review existing user journeys and identify opportunities to make information and transactions simpler and more intuitive for citizens.
- Support user acceptance testing (UAT), including preparation of test scenarios, execution, issue tracking, and verification.
- Work with business and technology teams to track implementation issues and follow-ups.
- Assist in reviewing portal content and interfaces from a citizen-centric perspective.
2. Exploring Generative AI Use Cases - Research and prototype practical GenAI use cases relevant to the GovBenefits website and scheme administration.
- Explore areas such as improving citizen-facing information and navigation, as well as reducing repetitive and manual tasks through AI and automation.
- Develop simple proof-of-concepts and evaluate their usefulness, limitations, and risks.
- Document findings and recommendations for potential further development.
3. Product and Data Analysis - Analyse user feedback, operations and website data to identify pain points and improvement opportunities.
- Help translate findings into clear problem statements, user stories, and potential solutions.
- Prepare simple presentations, prototypes, and documentation to communicate findings to stakeholders.
What we are looking for
We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team.
- Currently pursuing a Degree in Information Systems, Computer Science, Computer Engineering, or a related field. A Degree in technology is not required but can be helpful.
- Has some experience or familiarity with product development, user experience design, or digital service delivery.
- Familiar with data analysis tools or methods, and able to draw meaningful insights from operational and user data.
- Has an interest in Generative AI, automation, or emerging technologies, with some curiosity or experience in prototyping or proof-of-concept development.
- Understands or keenness to learn about user-centred design principles and citizen-centric service delivery.
- Communicates clearly, both in speaking and writing.
- Pays attention to detail and approaches problems with a flexible mindset, adjusting when project needs change.
- Works well independently and as a team member, takes initiative without needing constant supervision.
Position is on a full-time internship basis from January 2027 to June 2027.