Job Description
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[2027 H1 Term-time Internship] Schemes Operations Intern
Posting Start Date:  23/08/2026
Job Category:  Internship
Job Family:  Administration & Secretarial

What the role is

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

The Home Protection and Education Department (HED) administers the Education Loan Scheme, which allows members to use their Ordinary Account savings to finance their dependants’ subsidised tuition fees at Approved Educational Institutions. As an intern, you will support the CPF Education Loan Scheme through project implementation, stakeholder coordination, and operational administration.

In this role, you will:

  • Support the development and implementation of key initiatives, including the Educational Financial Loan Planner and the Education Loan Self-Assessment Questionnaire (SAQ).
  • Assist with project activities such as User Acceptance Testing (UAT) and system testing, user journey reviews, feedback collection, requirements gathering and documentation, data analysis, research and benchmarking, survey administration and analysis, as well as project coordination and implementation.
  • Work closely with cross-functional teams, including digital services and IT teams, and participate in discussions and project meetings to support ongoing initiatives.
  • Document meeting discussions, track action items, and follow up with stakeholders as required.
  • Support the administration of the CPF Education Loan Scheme, including applications, repayments, and enforcement follow-up.
  • Assist with case management and other operational processes.
  • Participate in operational activities and discussions to gain a deeper understanding of the scheme’s policies, processes, and administration.

 

What we are looking for

We value the diverse skills and perspectives that each intern brings. While you may not meet every requirement fully, familiarity with or an interest in the following areas will help you make the most of this opportunity and contribute effectively to the team:

  • Currently pursuing a diploma in Business or a related field.
  • Proficient in Microsoft Office applications; experience with AI and automation tools would be an advantage.
  • Interested in or familiar with project management, business analysis, or scheme administration.
  • Able to communicate clearly and effectively, both verbally and in writing.
  • Self-motivated, adaptable, and eager to learn and innovate in a fast-changing environment.
  • Able to work independently and collaboratively, with the initiative to take ownership of tasks without close supervision.

Position is on a full-time internship basis from January 2027 to June 2027.

What you can expect

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. 
  • Promotion opportunities based on your capability and on-the-job performance. 
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. 
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. 
  • Flexible dress code that empowers you to choose your appropriate outfit for the day. 
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
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