What you will be working on

In this role, you will:

• Oversee and manage daily operational activities, including service request handling, vendor coordination, and facilities support, ensuring seamless operations.
• Process, prioritise, and track service requests, maintaining accurate documentation and monitoring progress through the service management system to meet service level agreements (SLAs).
• Build and maintain strong relationships with end-users and external partners, ensuring smooth and efficient service delivery across all touchpoints.
• Contribute to the development and maintenance of service catalogs, knowledge bases, and operational documentation, enhancing accessibility and knowledge sharing within the team.
• Assist with resource planning and inventory management, ensuring that services are delivered effectively and operational capacity is always optimised.
• Engage in continuous process improvement initiatives, recommending and implementing strategic changes that drive operational efficiency and elevate service quality.

What are we looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in service operations and operational coordination, with a proven track record of managing day-to-day activities and optimizing service delivery processes.
• Good knowledge of ITSM frameworks (e.g., ITIL) and service management best practices, with the ability to apply them to improve efficiency and service quality.
• Hands-on experience with BMC Remedy ITSM, including expertise in managing incidents, service requests, changes, problems, and CMDB (Configuration Management Database) maintenance.
• Demonstrated experience in service request management and workflow coordination, with the ability to prioritize and manage multiple tasks effectively to ensure timely resolution of requests.
• Proficiency in Microsoft Office Suite, particularly with advanced Excel skills for data analysis, reporting, and the creation of detailed performance metrics.
• Good communication and interpersonal skills, with the ability to build and maintain relationships with both internal and external stakeholders.
• Detail-oriented and highly organised, with the capability to manage documentation, track progress, and ensure that operational processes are thoroughly followed.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.