Investigation Officer (Compliance & Enforcement) - Claims Investigation Job Details

Job Description

Investigation Officer (Compliance & Enforcement) - Claims Investigation

Posting Start Date: 07/07/2026

Job Category: Entry-Level

Job Family: Service Delivery

What the role is
At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As an Investigation Officer, you will be responsible for conducting thorough and impartial investigations into various incidents or violations.

In this role, you will:

Investigate reports lodged by employees regarding non-payment, underpayment, or excess deduction of CPF contributions.
Facilitate resolution of non-compliance issues and effectively manage disputes between employers/employees.
Take enforcement/prosecution actions to recover CPF contributions for employees.

What are we looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

Strong interpersonal, communication and written skills.
Good analytical and problem-solving skills.
Attention to detail and accuracy in gathering, documenting, and analysing evidence.
Able to work well under pressure.
Knowledge of data analytics and automation tools would be an advantage.
Willing to travel to employees' workplaces to facilitate investigations.

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
Promotion opportunities based on your capability and on-the-job performance.
A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
Flexible dress code that empowers you to choose your appropriate outfit for the day.
A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.