What you will be working on

In this role, you will:

• Manage the daily operations to ensure efficient, timely and accurate processing of disbursements to CPF members, including handling applications, processing transactions, and engaging with members through calls and correspondence to resolve inquiries and ensure smooth disbursement processes.
• Respond to member inquiries and appeals with professionalism, clarity, and empathy, ensuring transparency and accuracy in conveying scheme details and disbursement information.
• Collaborate with managers and relevant teams, including IT, in the planning, execution, and monitoring of process improvement initiatives to streamline operations and enhance service delivery.
• Provide support for user acceptance testing (UAT) of new or enhanced systems and processes to drive efficiency and effectiveness within operations.

What are we looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in an administration or operations function.
• Experience in customer service and relationship management.
• Ability to comprehend and internalise procedural guidelines and their underlying rationale.
• Capability to connect operational tasks to broader departmental and organisational objectives.
• Ability to provide support, answer queries, and resolve issues in an efficient manner.
• Experience with work improvement methodologies such as UiPath or Lean Six Sigma will be an added advantage.
• Communicates effectively, both in writing and speaking.
• Works independently and manages priorities effectively.
• Adaptable and resourceful in handling different tasks and challenges.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.