What you will be working on

The team you are joining is focused on empowering senior Singaporeans to enhance their retirement plans through strategic home monetisation schemes, including the Lease Buyback Scheme and Silver Housing Bonus.

In this role, you will:

• Provide support to our Senior/ Managers in managing the end-to-end operations of these critical schemes, ensuring timely, efficient, and accurate service delivery to CPF members. This includes processing applications, maintaining a high standard of documentation, and preparing key operational reports and progress updates.
• Address and resolve member inquiries and provide guidance on scheme details, fostering clear and effective communication.
• Collaborate with cross-functional teams, departments, and external agencies to ensure smooth execution of all scheme-related activities, ensuring alignment with organisational goals and policies.
• Take ownership of ad-hoc tasks and administrative responsibilities, while also providing valuable support to supervisors on various projects.
• Review and implement process enhancements where applicable to optimise workflow and service delivery.

What are we looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in administration or operations function.
• Interest in financial literacy, and ability to present information clearly and effectively to various audiences.
• Ability to handle public inquiries with professionalism and empathy.
• Self-motivated individual with a strong dedication to delivering exceptional service and operational excellence.
• Good organisational skills with proficiency in numerical, written, and verbal communication
• Proficient in basic productivity tools (e.g., Microsoft Office) and eager to learn and apply new digital tools, such as generative AI and robotic process automation.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.